Returns & Exchanges

At Wellington Apothecary, we want you to be completely satisfied with your holistic beauty rituals. If a product does not meet your expectations, we offer returns on unopened and unused items within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original botanical packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship to the Apothecary

  Affix the provided return label or ship the parcel to our Wellington studio using a trackable mailing service to ensure safe arrival.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.